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Returns Policy

Return of purchased items

Returns will be accepted (for non-sale items) within 14 days of purchase. We currently do not offer pre-paid or free returns.  We are unable to offer refunds for items purchased in the sale (this does not include items purchased with a promotional code).

Items must be returned unworn, in their original condition and with tags in place.  Please follow the returns instructions which you will receive with your item. 

When trying on clothing please avoid any contact with makeup, lotions or fake tan as this will affect your return.  We are also unable to provide a refund for any items that appear to have been worn.  Each item will be carefully inspected before a refund is issued if an item is not acceptable for a refund then the item will be regretfully returned to you.

Refunds will be issued within 10 working days of receiving your goods, providing they are in a re-salable condition.  We will refund the full amount of the item, without postage.  Refunds will be made via your original payment method.

When returning your item/s please obtain proof of postage as we cannot accept liability for loss or damage of goods in transit.  All items are your responsibility until they are received by us.

If you have any questions regarding this policy, please contact us on customerservices@bloomigals.co.uk and we will be able to help.

Return of Hire Dresses

Pack up the dress in it's original packaging and stick the pre-paid returns label to the front of the packaging.

Drop the parcel off at your local post office before 4.30pm on the last day of hire (for example if you have the dress for two days it must be dropped off at the post office before 4.30pm on day 2).  We recommend that you keep your proof of return in case for any reason your parcel does not make it back to us.  If the item does not make it back to us and you are unable to provide proof of postage then you will be charged for that item.

Once we receive your parcel we will confirm receipt of this via email.

If you miss the return date or are late to post it back to us then please email us on customerservices@bloomingals.co.uk to inform us and your reasons why to avoid a late returns fee.   If you do not do this we will automatically charge you a late returns fee which is the cost of hire again.  So if you pay for a 2 day night hire, then return the dress 2 days late you will be charged the hire cost again.  We reserve the right to charge your card accordingly, should the dress not be returned on the pre-determined returns date.

If you have any questions regarding our hire service then please contact customerservices@bloomingals.co.uk for more information.